If you have bought from us, you'll know that we try to provide quality in both flowers and the level of service and expertise. We've realised for a long time now that we need to constantly seek feedback from our customers regarding their experience of shopping with us. The main place where our reviews can be seen is on Trustpilot - if you are interested in looking at them click here We're open minded enough to know that we don't always get things right, and that there are plenty of things that we can learn.
With this in mind we asked Shopper Anonymous, the UK's leading mystery shopping company, to conduct some enquiries and shops, review us and then feedback their findings. I'm glad to say that we scored very highly - I'm sure you'd have expected that! We did learn some small things that can and will make a difference to the customer. We have committed to an ongoing program with them to mystery shop us every month in a variety of ways. You can be sure that we'll be looking to learn and improve all the time.
The main point of writing all of the above is to assure you that we are committed to providing you with the best possible experience, whether it is in the shop face to face, over the phone, by email, or using our website.