Subscription FAQs

When do I get charged for my subscription?

You will only be charged for your first delivery when you place your order. For each subsequent delivery, payment will be taken automatically a few days before the scheduled delivery date. This allows us time to contact you if there is an issue with your payment method, such as an expired card.

How do I cancel my subscription?

You can cancel your subscription at any time. Simply contact our team and we will arrange this for you.

What happens if I go on holiday?

You can pause your subscription at any time. Just let us know before your next delivery and we will be happy to pause your subscription and arrange a date for it to resume.

When will my flowers be delivered?

When placing your order, you will be asked to select your first delivery date. Future deliveries will normally be made on the same day of the week, according to the frequency you have chosen (weekly, fortnightly or monthly).

If you would like to change your delivery day, please contact us and we will do our best to accommodate your request.

Can I order a subscription as a gift?

Yes. Our flower subscriptions make wonderful gifts. During checkout, simply enter the recipient's delivery details and we will take care of the rest.

Are the flowers delivered in a box?

No. Unlike many flower subscription services, your flowers are handcrafted by our florists and delivered by our own team. There are no letterbox flowers, courier boxes or flowers left for you to arrange yourself — just beautiful fresh flowers delivered ready to enjoy.